UK and EU customers can return their order for any reason and return it for a full refund within 14 days of receipt under the Distance Selling Regulations (DSR) (not applicable to businesses). The purpose of the DSR is to allow you to inspect the goods in the same way that you would in a shop before commiting to a purchase. It is not intended to allow for you to fit, test or use the goods in any way !
If you wish to cancel your order you must notify us in writing within the 14 day period in accordance with the DSR.
If the goods are returned in perfect unused and resaleable condition with original packaging your order will be refunded including the original cost of delivery. If however you optionally selected for your order to be sent by 'Next Day Courier' or any delivery option more expensive than our cheapest delivery option please be aware that only the cost of the cheapest delivery option which was available will be refunded.
Under all circumstances you will be responsible for returning the items to us and for the cost of this.
All items should be returned in a traceable manner in perfect unused condition, unopened and in their original packaging. Refunds will be made within a maxiumum period of 30 days.
Please Note: Electrical components e.g. CDI's and coils will normally be supplied with a seal over the connectors. If this seal is removed the item will not be accepted back under the DSR unless faulty.
Faulty or incorrectly supplied goods
If you are returning an item because it was faulty, damaged or incorrectly supplied when you received it please follow the above guidelines. Once we have inspected the item and confirmed any error or fault is due to us or our product we will also refund your return postage costs. Please note this process can take up to 30 days as it is sometimes necessary to return the item to the manufacturer for testing for the cause of failure. This is particularly so with electrical items which can be easily damaged by faulty electrical wiring.
Please note that any items received damaged or with parts missing MUST be reported within 48hrs of receipt. Please inspect your order carefully as soon as you receive it ! We are unable to consider claims for parts received damaged under any circumstance if the part(s) has been fitted or used !
Please return any such items using standard 2nd class Royal Mail post with proof of posting for items under 1kg in weight, and standard Royal Mail parcel delivery for items over 1kg. If you return the items any other way we cannot be liable for any extra postage costs incured.